FAQ

What payment methods do you accept?

We accept all major credit cards, debit, and Paypal.

When will my order ship?

All orders are currently shipping within 2-3 business days, however this could vary during times of heavier order volumes.

What Service do you use to ship orders?

Depending on your order size we will ship via the UNITED STATES POSTAL SERVICE or UPS.

How long will it take to get my order?

Once your order has shipped, it will take approximately 3-5 business days to be delivered within the USA. However, due to Covid-19 we are aware there are some delays in mail delivery and this is subject to change.

Do you ship internationally?

Yes, however international shipping is subject to international shipping fees. Unfortunately, we cannot offer free shipping on these orders due to the high cost of shipping outside of the USA.

If you would like to purchase items and want to know your shipping cost prior to ordering please message us prior to purchasing.

Will I be charged customs fees on international orders?

If you are ordering from outside the USA, your package may be subject to import taxes and duties fees. We are required by law to mark all packages as “merchandise” and clearly state the purchase price of the goods in the package. The import taxes and duty fees vary from country to country, and are based on the value of the merchandise. Some countries allow up to a certain value of goods into the country without any additional duties and taxes. To find out how much you could be charged, contact your local post office for more information.

What if my international order is lost?

As international shipping times vary from country to country, we cannot consider a package lost until it is missing for 6 weeks.

Can I return my order?

If there is an issue with your order once it arrives please contact us so we can assess the issue prior to requesting a return. Please keep in mind that we sell items which come directly from underground directors. This means not all items will come with retail packaging. Due to the high risk of purchasers seeking reimbursement after downloading or bootlegging a copy of a movie ordered we will NOT accept any movie returns.

T-Shirts may be returned within 14 days of receiving them. They must be unwashed, unworn, and in the original packaging to be considered for a refund*. Worn or defective items may not be eligible for refund or exchange.

Movies and Macabre Mystery Packs are non-returnable.

* Refunds apply to items only; shipping charges will not be refunded.